Privacy Policy
Effective Date: [30/05/2025]
Business Name: Sundarban Bazar
Owner: Jay Mridha
Phone: +91 6296234800
Email: www.sundarbanbazar@gmail.com
At Sundarban Bazar, we value your trust. Protecting your privacy is one of our top priorities. This comprehensive Privacy Policy outlines how your information is collected, used, and protected when you access or use our website to purchase organic products, including honey, pickles, and more. This policy applies to all users of Sundarban Bazar and remains in effect unless explicitly updated for legal compliance.
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1. Introduction
This Privacy Policy is a legal document that outlines the rights and responsibilities of both Sundarban Bazar and our customers. When you visit, browse, or make a purchase through our website, you agree to the terms of this Privacy Policy. It is intended to inform you how we manage your personal data in accordance with the applicable laws of India.
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2. What Information We Collect
We collect several types of information to provide and improve our services:
a. Personal Information
Full name
Email address
Phone number
Billing and shipping addresses
Order details
b. Payment Information
UPI or card details for online payments (processed securely by third-party payment gateways).
No payment data is stored on our servers.
c. Technical Information
IP address
Browser type and version
Device type
Operating system
Date/time of visit
Website usage data (pages viewed, links clicked)
d. Cookies and Tracking Technologies
We use cookies to enhance your user experience, analyze website traffic, and understand user behavior. You can control or disable cookies in your browser settings.
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3. How We Use Your Information
We use the information collected from you for the following purposes:
To process and deliver your orders
To confirm payments and send invoices
To communicate order status, delays, or delivery updates
To provide customer support
To detect and prevent fraud or misuse
To comply with legal obligations
To personalize your shopping experience
To send promotional messages (only with your consent)
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4. Legal Basis for Data Collection
We collect and process your personal data under one or more of the following legal bases:
Performance of a contract (e.g., fulfilling your order)
Legal obligations (e.g., tax and accounting)
Your consent (e.g., for marketing emails)
Legitimate interest (e.g., improving services, fraud prevention)
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5. Data Retention
We retain your data only for as long as necessary:
Order data is kept for at least 7 years to comply with tax and accounting regulations
User inquiries are stored for up to 12 months
Marketing data is kept until you withdraw your consent
Once your information is no longer needed, we securely delete or anonymize it.
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6. Sharing Your Information
We only share your data with trusted partners under strict confidentiality agreements:
a. Delivery Partners
To ensure your orders reach you within 6–7 business days.
b. Payment Gateways
For secure processing of online payments (no data is stored by Sundarban Bazar).
c. Government Authorities
When required by law, regulation, or court order.
We never sell or rent your personal data to any third parties.
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7. Data Protection Measures
We employ multiple layers of security to protect your personal data:
SSL encryption for all data transmissions
Secure servers with access restrictions
Regular software updates and vulnerability scans
Internal data access limited to authorized personnel only
Compliance with Indian Information Technology Act, 2000 and applicable rules
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8. Your Rights
As a user, you have the following rights over your personal data:
Access: You may request access to the data we hold about you.
Correction: You may update or correct any inaccurate data.
Deletion: You may request deletion of your data (unless legally required to retain it).
Objection: You may object to data processing for direct marketing.
Withdrawal of Consent: You may unsubscribe from promotional communications at any time.
To exercise any of these rights, email us at www.sundarbanbazar@gmail.com
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9. Children’s Privacy
Sundarban Bazar does not knowingly collect or store data from individuals under the age of 18. If we discover such data has been collected without parental consent, we will delete it promptly.
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10. Return Policy
We take pride in delivering high-quality organic products. Our return policy is:
Returns are accepted only if the product is not unboxed.
Unboxed, opened, or tampered products are not eligible for return.
Customers must report return requests within 48 hours of delivery.
Return shipping charges may apply in certain cases.
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11. Third-Party Services
Our website may contain links to third-party websites or use services provided by external partners (e.g., payment gateways). These services have their own privacy policies. We are not responsible for the content or privacy practices of third-party sites.
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12. Grievance Officer
In compliance with applicable Indian laws, the Grievance Officer for Sundarban Bazar is:
Name: Jay Mridha
Email: www.sundarbanbazar@gmail.com
Phone: +91 6296234800
You may contact the Grievance Officer for complaints or concerns regarding your data privacy.
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13. Changes to This Policy
This Privacy Policy is permanent. However, if required by applicable laws or government orders, we may be obligated to make updates. All changes will be published on this page with a new effective date.
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14. Consent
By using our website and services, you consent to this Privacy Policy. If you do not agree, please do not use our website.
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15. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Sundarban Bazar
Owner: Jay Mridha
Phone: +91 6296234800
Email: www.sundarbanbazar@gmail.com
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